Oxygen Asset Management has selected Welcome to manage two substantial properties in the heart of the City: 90 Queen Street, London, a 70,000 sq. ft multi-let office, and 30 Gresham Street, a 386,000 sq. ft multi-let office.
These new appointments are testament to the growing relationship between Oxygen and Welcome, established in 2017. The Welcome team, which works with a growing portfolio of clients, manages more than five million square feet of prime office space in the City of London. The property at 90 Queen Street is adjacent to the Welcome team’s office at 80 Cheapside, selected for its proximity to clients’ offices, their portfolios and assets, where Oxygen is also the appointed asset manager for overseas owners.
Creating a customer experience that is tailored to the occupants of each of the two properties will be at the core of Welcome’s service strategy. Applying a wealth of knowledge in this area, the Welcome team will seek to engage occupiers in frequent communications and opportunities for involvement, to ensure that their experience within each building is regularly assessed. Through collaboration with front-of-house service providers, occupier feedback will be collated on an ongoing basis so that community events and facilities offered are aligned to the interests that most appeal.
Gavin Halliday, Partner at Workman and head of the Welcome service, said: “We’re delighted to have been awarded these two substantial properties. Customer experience and occupier engagement form the very foundation of the Welcome service. Despite current restrictions it has never been more important to establish locations for the future where occupants will feel part of thriving communities, within environments that promote wellbeing and sustainability.”