New firm brings 50 years of IT and telecoms expertise to South Wales

L-R: Ian England, Sarah James & Dean James

A new telecoms business has been launched in South Wales by two experienced professionals with a passion for putting customer service back into the sector.

Incom Wales has been launched by co-Managing Director’s Dean James and Ian England, with the business having a combined 50 years in the telecoms industry in South Wales.

Speaking of the launch, Dean said: “The reason we started Incom Wales is that we wanted to provide local businesses with an experienced but personable approach to telecoms and IT. We specialise in on-premise and cloud-based telephony solutions along with the ability to supply all of the customers’ network requirements including WIFI, SIP Trunks, Leased lines, MPLS networks and IT infrastructure being just a few of the services we are able to offer.

“Ian and I have worked in this sector in and around South Wales for decades now and great customer service is our driving focus, this is why we have set the business up; we want to look after businesses throughout their lifespan, regardless of their size or location.

“As we grow, we will ensure that all of our clients are catered for and experience the consistent level of high-quality service. We deliver an on-going, high-quality service that ensures our loyal customers are well looked after and continue to receive the best pricing and sustained support.”

Co-founder, Ian, said: “Our business is based on having a local presence with national strength. We can cater for any business needs when it comes to telecoms and IT. Incom Wales may only be in its infancy but the power and experience behind it are not.

Dean James has years of industry experience, advancing from an apprentice engineer to Technical Director in his previous roles, before realising a dream by founding Incom Wales. He has a broad understanding of the industry, both from a technical viewpoint and behind the scenes knowledge of delivering successful solutions.

Ian England’s industry experience took him to most recently a Sales Director at another, local communications business before launching Incom Wales. Ian’s primary focus is on building and maintaining customer relationships, ensuring he delivers the right solution and ongoing best pricing and support for his customers.”

“Due to our wealth of knowledge, contacts and experience, we can assist any size business with straight-forward needs to complex projects.”

Incom Wales is basing itself out of Merthyr Tydfil, having taken on an office lease in the heart of the town and have had great support from the council. Dean said: “Merthyr County Council has been a great source of support for us in helping us set up our offices and secure us office space that we can grow into.

Ian said: “Merthyr is a part of Wales that is seeing lots of investment and we are proud to be at the forefront of that. We are already on target to smash our first-year forecast, little over eight weeks since starting.

Incom Wales has been established in partnership with Manchester-headquartered Incom-CNS Group which is a national award-winning organisation. Incom Wales will be able to tap into the support of Incom-CNS Group and help all size business and in all sectors to maximise their investment in telecom and IT solutions.