A multi-million pound a year industry employing some 52,000 people in the south West is set to recognise the excellence in its ranks.
The skills of the best people employed in the challenging contact centre industry and the places where they work are to be singled out for praise at the South West Contact Centre Awards 2012.
Organised by the employer-led organisation the South West Contact Centre Forum (SWCCF) these fourth annual awards celebrate excellence and innovation by individuals and teams from across the region’s 250 contact centres.
Nominations for the free to enter awards are now being sought and close on Thursday, April 12.
Katy Forsyth, Director of Red Recruitment, said: “Red Recruitment is delighted to be the lead sponsor of the South West Contact Centre Awards 2012. The mature contact centre industry in the South West supports a wide range of people in a whole host of challenging and highly demanding careers.
“The aim of the awards is to raise awareness, improve perceptions and standards within the industry as well as creating a competitive environment.
Katy said: “The continuing success and development of the region’s contact centres is underpinned by the quality of the staff that the sector attracts and that the individual centres employ. Red, the region’s leading contact centre recruitment partner, is proud to sponsor these awards which recognise both individual talent and company success. The team at Red wish good luck to all entrants for 2012.”
SWCCF Managing Director Jane Thomas said: “The South West Contact Centre Awards offer the chance for employers, employees and others associated with the contact centre industry in the South West, to be recognised for the important work that they perform.
“For this industry to reap its just rewards it’s vital that best practice is shared, innovation encouraged and new technologies adopted across the entire industry.
“These are the keys to delivering the high quality of service demanded by customers. They are the means by which the industry here in the South West can continue to grow.
“The South West hosts many of the best contact centre operations in the UK today. It is with this in mind that the awards will recognise these outstanding businesses and those that deliver excellence to their respective customers.”
Categories for individuals ands companies include best support person, agent, team leader, trainer/coach, manager and also people development, support team, customer service, best use of technology, business in the community, best outsourced partnerships, best public sector contact centre and best private sector contact centre.
Applications are open to any call/contact centres, IT help desks, training departments and any inbound or outbound customer communication networks employing five or more people and based within the South West.
Award nominations for entries close on Thursday, April 12.
Finalists will be honoured and the winners unveiled at the South West Contact Centre Awards gala presentation ceremony on Thursday, 28 June, 2012 at the Marriott City Centre Hotel, Bristol. This glittering black-tie event will attended by 400 guests from amongst the biggest names in the contact centre industry, gathering for an amazing night of celebration.