IE Hub, the free online platform to help customers manage their incomings and outgoings, has won two prestigious accolades at the Credit Strategy Awards 2025.
The budgeting tool, which is based in Tramshed Tech, was awarded Vulnerable Customer Strategy of the Year – Service Provider, and Best Outsourcing and Partnership Initiative (with the Gas Distribution Networks).
The awards – which was held at the iconic Celtic Manor Resort as part of this year’s Credit Week celebrations – recognise excellence and innovation across the credit and financial services industry, spotlighting those who are making a significant impact through best practices and transformative approaches.
The Vulnerable Customer Strategy of the Year – Service Provider award celebrates IE Hub’s unwavering dedication to developing and implementing strategies that support vulnerable individuals facing financial difficulty. This recognition reflects the platform’s mission to empower users to take control of their finances with ease, while making it easier for creditors and service providers to identify and support those in need.
The Best Outsourcing and Partnership Initiative award highlights IE Hub’s collaborative work with the Gas Distribution Networks (GDNs) to design and implement effective support solutions for vulnerable customers. This initiative demonstrates how strategic partnerships can deliver meaningful change, ensuring that those most at risk receive timely, personalised help during critical periods.
These wins mark a significant milestone for IE Hub as it continues to expand its reach and impact across the UK, offering trusted, digital-first solutions for vulnerable customers navigating financial challenges.
Dylan Jones, IE Hub’s CEO, said:
“We are honoured to receive these two awards, which validate the incredible work our team, clients and partners have undertaken to support financially vulnerable individuals.
“At IE Hub, we believe that by working together – whether that be with industry partners like the Gas Distribution Networks, creditors from various sectors or directly with customers – we can create tools and systems that genuinely make a difference.
“These awards are a testament to the power of innovation and collaboration in driving financial inclusion and support.”
Kerry Potter, Group Social Impact and Vulnerability Manager at SGN said:
“We’re delighted that our partnership with IE Hub, providing essential financial support to vulnerable households across the UK, has been recognised with this fantastic award.
“IE Hub are seeing first hand the impact that the cost of living crisis is having on families struggling to afford to maintain a safe and warm home. Through their specialist money management tool, they are on the front line in supporting vulnerable households build financial resilience and maximise their income.
“Collaborating with a network of support partners, they ensure they reach as many households as possible and help them to address the challenges they face.”