Monmouthshire Building Society opens new branch in Cardiff City centre

Monday 3rd October will see Monmouthshire Building Society open a brand new branch on Queen Street, Cardiff.

The Cardiff branch will be the Society’s second flagship branch and reflects a commitment to open and not close branches, supporting members and communities with access to financial services on the high street.

Chief Customer Experience Officer, Eve Wilkins said, “Our members, colleagues and communities are at the heart of all our decision making. By opening a second flagship branch in our capital city, we’re delivering a modern and vibrant branch while also expanding access to financial services in Wales.”

In addition to the branch service, the new Cardiff premises is also being renovated to create a multi-purpose administrative hub that will support the Society’s refreshed approach to hybrid working. The Society will retain its Head Office in Newport, reducing its square footage and creating a more energy efficient building at Monmouthshire House. The new hubs are due to be operational late autumn.

Eve added, “We’re responding to changes in the working environment and our responsibility to reduce our carbon footprint.

“We can now offer our colleagues greater choice around where they work, supporting our move to the hybrid model. In the process, we’re reducing our total office square footage and improving our energy efficiency which provides better value for our members and reduces our environmental impact.”

Both the Queen Street development and work at Monmouthshire House in Newport have been supported by Cardiff based company D&G Office Interiors, with a keen focus on sustainability and carbon reduction.

Steve Gardner, Managing Director of D&G said, “During the project we’ve used over 17 tons of repurposed steel in the Cardiff renovation, that would have otherwise gone to landfill. We’ve also used local labour and suppliers wherever possible and installed more energy efficient heating and colling systems and LED lighting.

This has been an exciting project, both at the Newport site and the new Cardiff premises, and we are excited for colleague and member feedback once the branch has opened and everyone has settled into their new ways of working.”

Chief Operating Officer Dawn Gunter added, “We’re committed to increasing access to financial services for our members and communities, including through continued investment in our branch network and development of our digital capability. If we’re to realise our aspirations of becoming a modern mutual, we need to support new ways of working for our colleagues, and empower members to access our services in the way they choose, and our premises strategy is a big part of that.”

The Newport based building Society will retain its Head Office in Newport, and the move to Cardiff will mean the Society has a link in Wales’ three major cities, the third being Swansea.