MyAccount will increase flexibility for customers by allowing them to view and update their account details online, request service calls, check when their next payment is due, recommend a friend and send for a meter call. Soon customers using the MyAccount service will also be able to access online statements, online payments and online purchases.
Buy As You View, which sells a range of electrical goods and home furniture, hopes that the new tool will allow its customers even greater ease of access to information about their account. It’s a free service and will be available to all customers, whether they pay by smart meter, direct debit or PayPoint.
John Smith, Marketing Director of Buy As You View, said: “At Buy As You View we value transparency and take pride in delivering a high quality service to each and every one of our 75,000 plus customers. Ensuring that those customers are able to manage their account as easily as possible and in the way that suits them best is an important part of that customer service.
“MyAccount will allow customers to view all of the information relating to their account in one easy to navigate portal whilst also giving them another way of getting in touch with us, either to contact us with feedback, request a home visit or take advantage of our Recommend a Friend scheme.
“We’re constantly looking for ways of improving our customer experience and look forward to receiving feedback on MyAccount so that we can ensure it is fulfilling all our of customers’ requirements.”